Returns & Exchanges

At Hestan Culinary, we stand behind the craftsmanship of our premium cookware. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 45 days of delivery for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Shipping Label

Once your request is approved, we will provide a prepaid UPS shipping label via email to ensure your Hestan products are handled with care.

3

Pack Securely

Place the items in their original Hestan packaging and secure them in a sturdy shipping box to prevent damage during transit.

4

Receive Your Refund

After our quality control team inspects the returned cookware, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing